Frequently asked questions
Most of your questions can be answered here. If you dont find the answers you are looking for, please visit the CONTACT US page in the footer of the HOME PAGE
100% silk. Every scarf is manufactured from only the best and most advanced materials available on the market. Scarves ensures compliance with all technical, quality and ethical standards. Our silk scarves are printed and hand finished in Como, Italy.
All creative and design work is done from our Elwyn studio in Woodstock, NY. All products are made from start to finish in Como, Italy. Every scarf comes with a “Made in Italy”, composition and care label.
you sure can! Customers have the option to personalize their scarf with their name or initials depending on the style of the scarf. The perfect keepsake or gift! Please visit the "Personalized Scarves" section of the Home Page and choose the scarf you wish to personalize. Don't forget to Indicate what name or initials you will be inscribing on your scarf in the NOTES section of the shopping cart.
"Slow Fashion is an awareness and approach to fashion, which considers the processes and resources required to make clothing, particularly focusing on sustainability. It involves buying better-quality garments that will last for longer and values fair treatment of people, animals and the planet."
The Fashion Industry as a whole generates more greenhouse gas emissions and uses more energy than all the international flights and maritime shipping combined. Hence Elwyn's choice to digitally print their scarves, which is the eco-friendliest process compared to the many traditional printing methods in the fashion/textile world. Digitally printed fabrics virtually eliminates the consumption of water, electricity and the discharge of noxious chemicals into the local eco systems. Digital Textile Printing saved over 40 billion liters of water worldwide in 2018. Offering an efficient solution when compared to traditional water usage for rotary screen printing which is in the region of 50-60 liters of water per meter. Digital Textile Printing not only offers the Fashion Industry an elegant and cost effective production system that creates an equally high quality printed fabric, it also allows for our industry an opportunity and alternatives to creating beautiful fashion while dramatically reducing the negative impacts on local environments and the planet at large. Elwyn considers sustainability to be a core company value and we are committed to minimizing the company’s carbon footprint. Sustainability isn’t just a passing trend. It is a mindset. One that ELWYN will put into practice and endeavor to do better every step of the way.
DRY-CLEAN ONLY... Our manufacturer recommends Dry-Clean Only or whenever possible because it is simpler, yields better results, and will insure the longevity of the scarf. But you can hand wash these silk scarves from time to time, if done carefully. For best results use a mild detergent (like Woolite) and lukewarm water, then roll the fabric in a towel to absorb the water. Do not twist – just as you wouldn't twist or pull your hair. Iron dry or steam on a low setting. Try not to iron the Rolled hem, or it will lose its shape.
Personalized Scarves are hand sewn and made to order in Italy. Scarves are then sent to our Studio in NY for quality check before we ship out to customers. Please allow 6-7 weeks for domestic deliveries.
Non-personalized scarves/bandanas are also hand sewn, but we have these items in stock, in which case you will get your scarf usually within 10 business days. To avoid waste, we only produce very small runs and when the stock is depleted, scarves are then back ordered and require up to 6-7 weeks for delivery.
For our international customers, please be advised that delivery times will be longer, but expedited shipping is an option at check out.
Our Manufacturer in Italy is closed for vacation for the months of July and August. Ahhh, Italy... You can still place an order, but there will be delays when ordering personalized scarves during this time. Please see our non personalized scarves: Elwyn New York Collection and Elwyn Bandanas if you would like to receive a scarf in a more timely manner.
We ship anywhere in the United States, Canada, Europe, and parts of Asia. We are happy to ship anywhere in the world: Please check with us before placing your order to make sure our on-line store is able to accept your local currency and will be able to calculate additional shipping costs.
Please note that international customers may be responsible for import fees prior to or upon delivery of package.
Personalized scarves are non-refundable or returnable unless there is a clear manufacturing defect.
Non-personalized scarves can be exchanged within 14 days of receipt only if unworn and in original condition and packaging. Non-personalized scarves can only be refunded and returned if clear manufacturing defect exists.
All scarves are quality checked by Anmy personally before final shipment.
Please see our Return/Refund Policy Page on the bottom of our Home Page, in the footer menu for more details